FAQ

| WHAT IS THE DIFFERENCE BETWEEN FLAT AND MOLDED DASH KITS?

Molded dash kits are pre formed at the factory to fit the shape and contour of your dash. The pieces arrive to you 3 dimensional, and mold around corners, sides, and edges to give a more OEM factory look. Flat dash kits are called "flat" because they arrive as flat pieces. They are flexible when warmed, and will curve to the shape of the dash, but in only one direction, and are capable of doing only the front facing surface of the dash. Both kits are applied in the same way, with adhesive backing. Molded dash kits are way more expensive than flat and contain less pieces. We manufacture FLAT kits only, but we also sell Molded kits made by our business partners.

| WHICH TYPE OF KIT IS EASIER TO INSTALL, FLAT OR MOLDED?

Both types of kits are applied in generally the same way. Each type has a 3M adhesive backing, and adheres to the existing dash surface. Our Flat dash kit installations often require a little more time because of the greater number of pieces in the kit.

| DO THESE KITS REPLACE ORIGINAL PARTS IN MY VEHICLE?

No. Flat and Molded kits are applied directly to your existing dash surface. No pieces are removed from your vehicle.

| CAN I DO THE INSTALLATION MYSELF?

Yes! All our customers do their own installations. Your dash kit is supplied with complete installation instructions and all the materials required to install your kit. Our website also has general guidelines and tips for installation. Please refer to the Installation Instruction included with your kit.  CLICK HERE to download Installation Instruction  .pdf  file.

| WHAT TO DO IF MY CAR ALREADY HAS WOOD INSTALLED FROM THE FACTORY?

Please inform us about wood in your car before you place an order or with the payment. This information is very important and it will help us to send you the kit in correct match finish. We can match most of types of finishes in different models, but sometimes we should investigate which finish is the best match for wood in your car.

| WHAT SHOULD I DO IF CERTAIN PIECE DOESN'T FIT PROPERLY?

First of all e-mail us about that. Our Professional Customer Service Team and our Designer will contact you in next 24 hours to help you resolve the problem. Please visit our FITTING PROBLEM? section. There are few steps how to help us resolve the issue.

| CAN I BUY SEPARATE PIECES?

No. We don't sell separate parts, unless you are our customer and need replacement pieces or want to buy extra pieces.

| WHY 20% RESTOCKING FEE CHARGED IF I CANCEL ORDER NEXT DAY AFTER PURCHASE?

Dash Trim Kit is an individual product. We offer more than 2500 items in different materials. This is the main reason why we don't keep our kits in stock. Simple calculation 2500 items * 20 finishes gives us ~50 000 items on a shelves. It's just impossible to store this amount of boxes. We make each kit exactly in accordance to customer's order and material he wants.
We use a step-by-step order fulfillment and production procedure. This procedure allows us to make production as much efficient as possible and produce kits faster. All orders received during working hours, evening and night are collected in a batch and are processed on 9.00 AM (EST) next business day. So any order received after 9.01 AM (EST) could be canceled before 9.00 AM (EST) next business day. In this case no Restocking Fee will be applied because we didn't start to make it. In other words, only not processed orders could be cancelled without Restocking Fee. For all other orders Restocking Fee will be applied because we spent our time and material.
For example:
- order placed today at 3.00 PM (EST) will be processed next business day at 9.00 AM (EST). That means there is 18 hours to cancel it without restocking fee.
- order placed between Friday and Sunday could be cancelled until Monday 9.00 AM (EST).
- order placed today at 6.00 AM (EST), will be processed also today at 9.00 AM (EST). That means there is only 3 hours to cancel it without restocking fee.

| WHY SEPARATE PIECES ARE MORE EXPENSIVE?

We make kits from 24" x 18" sheets of material. They are cut on laser machine which uses special cutting files. All pieces included in the kit are set and aligned in this file to use maximum space of the sheet. Correct alignment allows us to use about 95-97% of material surface and reduce amount of waste and leftovers. This becomes possible because small pieces can be aligned inside larger pieces which have openings and large pieces can be set near each other at certain angles. When we make whole kit (means all pieces shown on the diagram) all material is used in regular way and each piece costs to us and customer minimal price. Custom orders, like separate pieces or difference between Basic and Full Kit, doesn't allow us to use material as effectively as for complete kit, that's why a lot of material turns into waste. Sometimes waste and leftovers for custom orders can reach up to 20-40%, which makes each piece more expensive. We also spend extra working time for custom orders. Instead of just opening the file and sending it to the cutting machine our designer should make temporary cutting file. He should remove all unnecessary pieces and re-align rest of the parts for particular custom job.

| WHAT IS THE SHIPPING PRICE TO MY COUNTRY?

Add the item (items) you need to the cart and click on "Shipping Estimator" button under the diagram. Enter your country and ZIP code if needed and get exact shipping price of your future order. You can be as a Guest on our web site and registration not needed.

| DO YOU SELL PLAIN SHEETS OF MATERIALS?

No. We don't sell material.

| CAN I BUY PLAIN SHEETS OF MATERIAL AND CUT MY OWN PIECES?

No. Pieces should be cut before coating. If coated material will be cut this will damage coating.

| DO YOU DO CUSTOM WORK?

Since our main office located in USA / NY it is hard for us to make custom work for you. However we may do it if you can completely explain us what to do, please contact us for more information. Kits are sold as shown in the diagrams.

| HOW TO REMOVE OLD INSTALLED KIT?

What you will need to remove OUR dash kit:
- A Hair Dryer or Heating Gun
- A clean soft cloth
- Oil based paint thinner liquid or alcohol
To remove a trim piece, you should first heat it with a Hair Dryer (set on High Temperature) or Heating Gun (set on Medium temperature). When you warm the whole surface of a piece, concentrate hot air flow on one side and continue heating. Now start taking off the piece from this side carefully and slowly. When the piece is detached, wipe the dashboard surface and remove remaining 3M tape pieces with a help of "Oil Based Paint Thinner" liquid (or alcohol) and clean soft cloth. Repeat this procedure with every trim piece you want to remove.

| DO YOU HAVE A STORE WHERE I CAN PICK UP MY KIT?

Unfortunately we don't have a store where the kit could be picked up. We make our kits according each customer preferences and ship them directly to client's location.

| IS IT SECURE TO MAKE A PURCHASE ON YOUR WEBSITE?

Yes, our Website is absolutely secure and confidential. Our site has several levels of protection. First is standard level for online stores and data base information and visitors can't see it. Second level of protection is Secure Sockets Layer (SSL) encryption for connection and information transfer. You can see https:// sign in address bar of your browser when you login to your account or during Checkout procedure. That means that all information transferred from customer PC to our store data base is encrypted with 256-bit SSL. Because we don't collect Credit Card information in our data base this information cannot be stolen and / or Credit Card cannot be used second time. Nobody in our office can find Credit Card number somewhere in our system.